- Training Hub
- Lesson 1
- Lesson 2
- Lesson 3
- Lesson 4
- Lesson 5
- Lesson 6
- Lesson 7
- Lesson 8
- Lesson 9
We are here to help! If you need support beyond that provided in the Comments section of each training module and the General Frequently Asked Questions below, feel free to contact us at firstname.lastname@example.org. We are more than happy to answer your questions, assist you with your membership, and help to resolve any issues you might be having.
General Frequently Asked Questions
What if I want to cancel my membership and receive a refund?
Cancellations and refunds are applicable as long as your cancellation/refund request is submitted within the first 30 days of your original payment. Please submit cancellation/refund requests to email@example.com.
Does my course membership expire?
No. Once you have paid for your course in full, you’ll have lifetime access to the course content. You’ll also receive updates to the training materials and bonuses as they are released.
What if I have a question regarding the course content?
If you have a question regarding the the course content, please post your questions and comments directly under the training video you are viewing. (A comment section is located at the end of each training module.) Once you have submitted your question or comment, our staff is notified and will view your questions and comments.
What if one of the training videos is not working (stops playing, won’t load, etc.)?
First, we sincerely apologize for the inconvenience. Our videos are hosted using Vimeo, a top of the line video hosting platform. Every once and awhile, a ‘glitch’ will occur.
We first suggest refreshing the page to see if the video will load and play. If the problem persists, please contact our support team at firstname.lastname@example.org. When contacting them, please include the page URL and the specific video that is not working. They will prioritize the problem and reply to you promptly.
How do I change or update my account information?
If you need to change or update your account information, please visit your My Account page on Nathan Ives.com.
What if I cannot download any of the resources?
First, we sincerely apologize for the inconvenience. If you are having trouble downloading any of the content, right-click on the download link and select the “Save As” button.
If that is not working, or you are getting the WRONG resource link, we made a mistake. Please contact our support team at email@example.com and include the details. We will address the issue immediately.