5 Ways to Improve Customer Experience on Your Site

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StrategyDriven Online Marketing and Website Development Article |Improve Customer Experience|5 Ways to Improve Customer Experience on Your SiteCustomer experience is vital to the success of your site, and your business. Your website is the first place your customers will go to find out about your company, so you want to optimize their experience to the max. You need good web design to make your site clear to navigate and with engaging contact to draw customer interest. It’s also important to keep on top of user analytics and measure customer satisfaction. Don’t forget to offer sufficient customer support and you could even add a personal touch. Here are five ways to improve customer experience on your site.

Work with a web design agency

The web design needs to be perfect, not only for customer experience but also for SEO. For this reason, it’s advisable to hire a web design agency that has the expertise and the resources to help you. Site navigation needs to be simple and easy. If your customers can’t find what they’re looking for it won’t take them much effort to change to a competitor’s site. It’s also important to include things like a strong call-to-action and plenty of options for customer support.

Create engaging content

If you really want to drive up interest in your business you also need to create engaging content on your site. A web design or digital marketing agency can help you do this as well. Video is very popular, for example, or instructional guidelines on how to use your products. You could try out different forms of media as well such as podcasts and long informative blog articles.

User analytics

It’s vital to constantly measure customer satisfaction in order to improve it. You can do this using some of the best website analytical tools. It’s also a good idea to create buyer personas for your target audience and try to relate as much as you can to their needs and interests. You could also carry out surveys for your customer to give feedback. You could offer a promo code or voucher in exchange for doing this. Include any positive customer testimonials on your site in order to build trust.

Optimize keywords

Keywords are what tend to link SEO and customer experience. Your customers will arrive at your site depending on what they enter into Google. A web design agency can give you plenty of advice on how to choose the right keywords. It’s a good idea to analyze the competition and test Google to find out which keywords and phrases work best.

Personalized marketing campaigns

In order to improve customer experience, you could even personalize your marketing and email campaigns. CRM software and email marketing services can help you here. This is a great way to humanize your brand by greeting customers by name, without overstepping the mark of course. Here are some more tips to personalize marketing campaigns. The more you try to reach out to the right customers, the more you’ll improve their experience and generate more interest. You’re also more likely to turn clicks into leads.

How influencer marketing doesn’t just stop at Instagram

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StrategyDriven Online Marketing and Website Development Article |Influencer Marketing|How influencer marketing doesn’t just stop at InstagramInfluencer marketing is an industry that has taken over all social media platforms, as well as being one of the main advertising exports for the majority of companies. What would convince you to try something new? A random advert on TV or a recommendation from a public figure that you trust?

There are many good reasons why influencer marketing is reshaping the way that marketing works in 2020. Millennials in particular are heavily influenced by their peers when it comes to purchasing decisions. In fact, 70% of them turn to their peers for advice when they’re thinking about a product or service. But Millennials aren’t alone — in general, influencer marketing gets a return on investment that’s 11 times greater than traditional marketing!

Social media influencers need to become your brand ambassadors in their sphere of influence — whether they’re mega-influencers or micro-influencers. You need to find and foster your influencers as if they’re an extension of your own marketing team. But first, you need to know which social media channels people are turning to for advice.

Yes, Instagram should go without saying, but where else?

YouTube

YouTube is only second to Instagram when it comes to influencer marketing reach, even though many would argue it was first to the party — and it may be more powerful among certain demographics.
The platform does seem to have more sway among males. It affects the purchasing habits of 22.8% of men vs. only 13.9% of women. In addition to this, teenagers feel 7 times the emotional attachment to their favourite YouTube stars than they do to other celebrities.

Moreover, YouTube has strong influencers in a broad array of niches, including cars, alcohol, beauty, and toys (just to name a few). Consumers enjoy the funny, sometimes-irreverent familiarity of their favourite YouTubers and really take their recommendations to heart.

Influencer marketing agency Socially Powerful can help businesses tap into the benefits that YouTube influencers can have on brand awareness and sales figures, making it an even greater market for your company to explore.

Pinterest

Pinterest is one of the ‘new kids on the block’ when it comes to social channels, but it already has over 150 million users — and 85% of those are women. However, Pinterest doesn’t think of itself as a social media channel so much as it does a “visual discovery tool.”

Despite that, Pinterest is a channel full of consumers — 87% have purchased something because of Pinterest. If you’re a visually driven brand, Pinterest can be useful. Look for influencers with well-organised boards, easy-to-find keywords, and lots of follower engagement to make it work.

Snapchat

People on Snapchat only tend to follow other people that they know. Because of that, Snapchat influencers tend to be highly effective in inspiring trust.

The downside to Snapchat is that ‘snaps’ don’t have much longevity. Yes, they vanish after just 24 hours which could limit just how effective an influencer can really be. Influencers, even if they’re paid, will lose their authenticity if they’re constantly repeating snaps on the same product or service.

However, that hasn’t stopped a few companies from incorporating Snapchat into their social campaigns. Companies like VaynerMedia and AKQA have found ways to mix Snapchat into their cross-platform social campaigns for MasterCard and the Call of Duty games.

Why Should You Start Your Collaboration with an Agency Through an SEO Quote?

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StrategyDriven Online Marketing and Website Development Article, Why Should You Start Your Collaboration with an Agency Through an SEO Quote?

An SEO Quote Must Offer You Free Information About Your Website’s Future!

An SEO quote is a free service offered by an SEO agency. Most agencies are using this method to attract and qualify their potential customers. It is an opportunity for the agency to showcase their capabilities and gain the trust of their potential customers. Of course, there are differences between the quotes provided by different agencies. And you can find a reliable of the agency based on the quality of their quote.

Another use for a quote is to make the potential clients of the agency to subscribe. And get e-mails that contain SEO-related information from the agency. So, it is a method to convert visitors into leads. But not only the agency will benefit from the quote. You, as a potential customer, will benefit as well. Not only will you get free knowledge about SEO. But you can also find out a lot of essential information about your website’s SEO. And you can also use this method to find the best agency for your website.

Advantages of a quote!

The first thing that you need to know is what advantages you can get from a SEO quote. Depending on the agency, you will be able to get a different amount of information about the SEO state of your website. Sometimes, you may even get some solution that you can implement yourself. If you have enough SEO knowledge, then you can do it yourself. If you don’t, then you can let the agency implement the solutions for you. There are several types of information that you can expect to get.

  • Rank Checking. One of the most common benefits that you will get is a complete rank checking of your website on search engine result pages. Most agencies will use paid tools to gain this information and provide you with free. So, this will save you from buying the tools yourself. But you can’t choose what type of information you will get. It depends on the agency that it wants to offer. You can also search for more agencies that provide this type of information to get the results from different agencies and compare them.
  • Keyword Analysis. You can also get a full keywords analysis from a quote. The agency will find out all the keywords for which your site ranks in Google. And what the potential of these keywords is. This means that you will find out what expectations you can have from your SEO efforts in the future. Some agencies will also make recommendations based on the level of your company to change or introduce some keywords that will produce better results for you.
  • Technical Audit. SEO can be separated into three parts. The technical part is only one of them. A technical audit will only offer you information about a third of your website’s SEO. A reliable agency will compensate this fact by doing a thorough audit for you. This means that you will find out all the technical errors and problems that drag the ranks your website down.
  • Full General Audit. Some agencies will even perform a full audit for you in their quote. Of course, it will not be complete but will touch the essential points without giving you a detailed report. But this should be enough to understand the SEO state of your website. If you have enough SEO knowledge, then you will know what your site will need in the future. And you will also have an idea about the abilities of the agency.
  • SEO Plan. Most of the time, this information comes with the results of the audit. The agency will create a personalized SEO plan for your website. It may not be a detailed plan, but it will give you an idea about what you need to do in the future. The agency will also make you an offer to collaborate together. And you can let it take care of the task for you.

The Best SEO Quote on the Market Is Similar to Low-Level an Audit!

From all the alternatives, the best SEO quote is the one that offers the general SEO audit together with the SEO strategy. There are three pieces of information about the agency that you can infer from their quote. And this information should be enough to convince you that the agency is the best alternative for your website. The pieces of information are:

  • Generous. The first information that you can infer is the generosity of the agency. The more value you get from the quote, the more generous the agency is. This means that if you collaborate with it in the future, then you can expect the same generosity. So, the agency truly values its customers, and it is not focused on profits. It places its clients before the money. You should try your best and find this type of agency because the biggest winner will be you.
  • Trustworthy. From the quote, you can also infer if the agency is trustworthy. To do that, you can check if the information that you got contains everything promised by the agency. You can also see if the agency explained the results obtained from the quote to help you better understand the SEO state of your website. By doing this, you will be able to find out if the agency kept its promise and how much it wants to help its clients.
  • Skilled. Even if you do not know anything about SEO, it is an easy task to find out from the SEO quote if the agency is good enough or if it isn’t. All you need to do is a little research to be able to understand as much information as possible from the reports. And then, you can check the credibility of the results using free tools from the internet. Doing this will help you find the perfect agency for your website needs.

Other Methods to Test the Agency Besides the SEO Quote!

The SEO quote is not the only method through which you can test an SEO agency. There several other strategies that will reveal a lot of information about the agency. Information that you can use to decide if the agency is good enough for your website. Keep in mind that the more time you spend finding the best agency, the better the results of your website will be in the future.

  • Money-back Guarantee. One of the safest methods that you can use to test an agency is to see if it provides a money-back guarantee. This means that if you do not get the results promised in the guarantee, then you will get your money back. Not every SEO agency can provide one. Why? Because it must be sure that it is good enough to always produce the results promised. If the SEO experts of the agency are not skilled enough, then it will be too risky for the agency to make such a promise. So, you will always be able to trust an agency that offers a guarantee, more than you could trust another agency that does not do the same.
  • Recent Results. Another method through which you can get a glimpse at the abilities of the agency is through the results that it was able to produce in the recent period. Some agencies post them on the website where you can check them. All you need to do is to check the results and ensure that they are not older than six months. Why? Because you will not be able to check their credibility anymore. And because the SEO evolves too much in that period. And the skills needed to produce the results must improve at the same pace. But if these conditions are met, then you can form your expectations from the agency based on the results posted on their website.
  • On-page Content. Most agencies also have blogs of specific sections where they post articles on the SEO topic. You can read these articles and find out the quality of the content produced by the agency. If the quality of the content is high, then you can expect to get content as good as the one posted on the agency’s website. Otherwise, you should consider another agency because the content quality is an essential factor in SEO. Never use an agency that is not able to create high-quality content.
  • Reviews. The last method that you can use to test an agency is through its reviews. Most agencies have reviews from their past clients posted on their website. But you should also try and contact these clients personally. The reviews on the website may not be real, or they may not be made earnestly. So, by speaking with the agency’s clients personally, you will be able to get a first-hand review of the agency. Doing this will give you an idea about how the collaboration between you and the agency will be. If most of the clients are happy with the results, then you will most likely be the same.