The introduction of WhatsApp business API has offered enterprises a top marketing tool. The tool provides significant possibilities for communication with clients bearing in mind that WhatsApp as a messaging platform enjoys over two billion users globally. As businesses continue to integrate the API, there is a need to understand how to get the most out of the tool.
Upon launching any business, the first step towards getting more clients is effective communication. You need an awareness campaign to target both existing and potential customers. Besides offering an opportunity for communicating with clients, the WhatsApp API designed for enterprises also comes with a host of benefits, including:
- Seamless customer support
- Instant collection of feedback
- Understanding users better through the gathering of insightful data
- Ability to recommend products
- Global reach
- Automated communication
- Instant two-way communication
How to Get the Most Out of the WhatsApp Business API
The use of WhatsApp in your business is meant to offer a personal touch with customers. Considering the number of businesses leveraging the API is high, getting the attention of your clients can be a challenge in the absence of some effective practices. Below are some key tips that will likely push your business to attain the maximum potential through WhatsApp business API.
Use different message formats
Relying on text-only messages may fail to meet the desired targeted goals. Generally, text-only communication is not very engaging. To get customers’ attention, use photos, videos, locations, GIFs, files, and more. Once clients begin to engage with your content, always respond by answering questions intuitively.
Before sending any message, ensure the target audience has agreed to receive your communication. Not only is this practice ethical, but it is also a requirement under WhatsApp policies. Always ask customers which type of communication they would like to receive through WhatsApp. Note that WhatsApp offers opt-in templates which can be placed on the website, hence exposure to more customers.
Establish a response timeline
Chances are high that your current and potential customers have scouted for several similar service providers. If they land on your business, show them you value them. Normally, it is recommended to have a 24 hour response time to avoid customers losing interest. Although you can use chatbots, always ensure a human agent is available if the message needs to be escalated further.
Maximize on personalized messages
The ordinary WhatsApp messaging app requires a more personalized approach to sending messages. Customers want to have real conversations, but not just respond to one-way messages sent to them. This should be reflected in your messaging strategy as it will also boost your brand reputation.
Work with authorized dealers
Setting up a WhatsApp business API is a technical aspect of your business that needs a reputable provider to carry out. Leveraging the services of an unauthorized company may land your business in trouble. Ensure to choose wisely to get the right fit for your business.
The ultimate end goal of any business is to retain and attract new customers by providing quality service. Fortunately, the advantages of WhatsApp business API like instant feedback mean that enterprises can easily understand the needs of customers and use the feedback to improve services.